· Polite and Pleasant Disposition: Exhibit a polite and pleasant demeanor with a proactive attitude.
· Follow-Up Ability: Demonstrated ability to conduct rigorous follow-ups with customers and merchants.
· Communication Proficiency: Excellent spoken and written communication skills in English and Hindi/Bengali.
· Confidence in Communication: Ability to confidently deal with and communicate with colleagues and customers/clients.
· Situational Awareness: Ability to understand different circumstances and act accordingly.
· Availability: Must be available for calls almost always.