We are looking for an enthusiastic and dedicated Customer Relationship Executive to become a valuable part of our team for OMSguru Solutions Private Limited based in Ahmedabad, located at Ambli Bopal. The role offers ₹20000 - ₹30000 and involves managing customer calls, delivering outstanding customer service related to Software & IT Services. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Develop and maintain strong, long-term relationships with customers to ensure high levels of customer satisfaction and retention.
Manage customer accounts, including resolving issues, addressing concerns, and providing timely and effective solutions.
Communicate effectively with customers through various channels, including phone, email, and in-person meetings.
Resolve customer complaints and issues in a timely and professional manner.
Maintain accurate and up-to-date customer records, including contact information, purchase history, and sales interactions.
Assisting to their senior in other related tasks.
Provide regular reports on customer interactions with reporting manager.
Job Requirements:
Bachelor's degree in business, Marketing, or a related field.
Minimum 1-2 years of experience in customer-facing role, preferably in sales, customer service, or account management.
Excellent communication, interpersonal, and problem-solving skills. Strong business acumen and ability to think strategically.
Knowledge of E-commerce market