Maintain and update customer data in the CRM system (e.g., Salesforce, Zoho, HubSpot).
Respond to customer queries via email, phone, or chat in a timely and professional manner.
Assist in planning and executing customer engagement and retention campaigns.
Coordinate with sales, marketing, and customer support teams to ensure consistent customer communication.
Generate and analyze CRM reports (e.g., leads, conversions, follow-ups).
Support onboarding of new customers and ensure smooth handover from sales.
Collect customer feedback and share insights with relevant teams for improvement.
Monitor and follow up on service requests, complaints, or issues until resolution.
Ensure CRM compliance with data privacy and internal policy standards.