Positions
As a Customer Relationship Executive, you will be responsible for managing relationships with existing clients, ensuring excellent customer service, and promoting the company’s dental product offerings. You will play a key role in maintaining long-term relationships with dental professionals, distributors, and other stakeholders, ensuring their satisfaction with products and services, and supporting the sales team in achieving targets.
Roles & Responsibilities: -
· Good Command in telephonic Communication with Fluent English and a, customer service experience.
· To look after the whole gamut of CRM function. She will be responsible for post- sales activities.
· Developing harmonious relation with customers.
· Acts as a single point of contact for clients right from design confirmation until handing over.
· Handling Customer Interaction via e-mails, phone calls.
· Maintaining the track sheet. Updating the project status on a regular basis
· Implementation of the process laid down for dealing with customers, ensuring timely response
· to all their queries in a transparent manner.
· Resolving customer complaints quickly and efficiently. Keeping customers updated on the project status.
Education and Experience: -
· The candidate should possess excellent verbal and written communication skills.
· The ideal candidate should be ready to accept challenges and possess excellent interpersonal skills and the ability to multi-task.
· Experience required Minimum 6month
· Experience in Customer service handling Inbound calls
Interested candidates can send cv on manali.sapre@illusiondental.com or call on +91 8657017304.