Handle customer queries and complaints via email, chat, or ticketing systems.
Maintain records of customer interactions and transactions.
Coordinate with the front office/customer service team to ensure prompt issue resolution.
Update customer accounts and manage databases.
Prepare reports on customer feedback, trends, and issues.
Process orders, forms, and requests accurately and in a timely manner.
Perform data entry and data verification tasks.
Ensure all company standards and processes are followed consistently.
Support other departments by providing necessary information and documentation.