కస్టమర్ కేర్ రిప్రజెంటేటివ్

Job Title: Customer Care Representative

Job Location: Ahmedabad

Education: Any Graduate

About Company:

Winny Immigration and Education Services Ltd. is an established company with expertise in several verticals of immigration, international education, career counselling and coaching. Winny, as it is popularly known, has consistently been delivering quality and reliable services for the past 42+ years. Trust, strong work ethics, professionalism, and commitment are the main pillars of our organisation.

Website: https://winnyimmigration.com/

Roles & Responsibilities:

 Manage Escalations:

 Handle escalated customer queries with professionalism and a problem solving approach.

 Ensure prompt resolution to maintain high customer satisfaction levels.

 Coordination Across Departments:

 Collaborate with internal teams to streamline communication and ensure seamless service delivery.

 Act as a liaison between departments to address and resolve customer concerns effectively.

 Customer Relationship Management:

 Build and maintain strong, positive relationships with customers.

 Provide accurate and timely support to enhance customer trust and loyalty.

 Understand and resolve client concerns with professionalism and urgency, proactively identifying and addressing issues to prevent future escalations and ensure a seamless customer experience.

 Communication Excellence:

 Draft clear and professional emails to address client concerns and queries.  Offer precise and thorough responses to enhance customer understanding and satisfaction.  Problem Solving:  Take ownership of customer complaints, demonstrating a solution oriented approach.  Anticipate potential issues and proactively implement solutions to prevent escalations.

 Multitasking in a Dynamic Environment:

 Manage multiple escalations and tasks simultaneously while maintaining quality service standards.

 Adapt quickly to changing customer needs and service conditions. Experience Required:

 Prior experience in customer care roles, ideally in service-oriented industries where client satisfaction is a top priority.

 Proven ability to handle escalations with professionalism, demonstrating a proactive and solution-oriented approach to resolving customer concerns effectively.

 Strong track record of building and maintaining positive customer relationships, fostering trust, and ensuring high service standards.

 Exceptional communication skills, with fluency in English (written and verbal) and the ability to draft professional, clear, and precise emails.

 Skilled in conveying complex information in a simple, customer-friendly manner to enhance understanding and satisfaction.

 Demonstrated problem-solving expertise, with the ability to deliver prompt and innovative solutions to customer challenges.

 Experience working in dynamic and fast-paced environments, managing multiple priorities without compromising on quality. Preferred Candidate:

 Mindset & Attitude:

 Possesses a strong learning attitude and a commitment to personal and professional growth.

 Energetic, proactive, and driven to achieve customer success and organizational goals.

 Skills & Traits:

 Self-learner with the ability to quickly grasp new tools, systems, and processes.  Strong problem-solving skills and an innovative approach to creating solutions.  Resilient and adaptable to fast-paced, evolving work environments.  Team Collaboration:  Effective in coordinating with cross-functional teams to deliver seamless services.  Builds and fosters a positive work environment while maintaining a customer-first approach. Why Join Winny?:  Work Culture: Experience an open-door policy and a supportive team environment that feels like a second home.  Growth Opportunities: Be a part of a fast-growing company where your contributions are recognized, and your career grows along with us.  Impact: Play a pivotal role in shaping the customer experience in one of India’s leading immigration service brands.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with Freshers.

కస్టమర్ కేర్ రిప్రజెంటేటివ్ job గురించి మరింత

1. కస్టమర్ కేర్ రిప్రజెంటేటివ్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ Freshers అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹12000 - ₹18000 నెలకుని మీరు ఆశించవచ్చు. ఇది అహ్మదాబాద్లో Full Time Job.
3. కస్టమర్ కేర్ రిప్రజెంటేటివ్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ కస్టమర్ కేర్ రిప్రజెంటేటివ్ jobకు 6 working days ఉంటాయి.
4. ఈ కస్టమర్ కేర్ రిప్రజెంటేటివ్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ కస్టమర్ కేర్ రిప్రజెంటేటివ్ jobకు కంపెనీలో ఉదాహరణకు, Winny Immigration & Education Services Limitedలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ కస్టమర్ కేర్ రిప్రజెంటేటివ్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Winny Immigration & Education Services Limited వద్ద 1 కస్టమర్ కేర్ రిప్రజెంటేటివ్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ కస్టమర్ కేర్ రిప్రజెంటేటివ్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ కస్టమర్ కేర్ రిప్రజెంటేటివ్ job Day Shift కలిగి ఉంది.