Responsible for addressing customer queries, solving complaints and escalating complex issues when necessary.
· Relationship building, politely greet, direct and assist customers. Identifying opportunities to upsale the services.
. Handling the customer calls both Inbound and Out Bound
. Timely feedback from the customers, resolve patient grievances.
. Ensuring excellent customer service, satisfaction and retention
· Satisfying the customer up to the last extent and answering all his/her questions as per the Process flow