Respond promptly to customer inquiries via phone, email, or chat.
Handle and resolve customer complaints in a professional manner.
Provide accurate, valid, and complete information by using the right methods/tools.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Maintain customer records by updating account information.
Escalate unresolved issues to the appropriate internal teams.
Meet personal/team customer service targets and call handling quotas.
Keep records of customer interactions, transactions, comments, and complaints.
Communicate with internal departments to resolve customer concerns.
Continuously improve through feedback and training.