We are looking for a Customer Care Executive – Voice Process (Banking) to join our team at Alldigitech. The role offers ₹15,071 in-hand salary and involves managing customer calls, delivering outstanding customer service related to banking and financial services. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass + Diploma or ITI, and candidates with 0–2 years of experience are welcome. The role involves resolving customer complaints, providing correct information, and escalating complex problems to the relevant department when needed. Candidates must be open to a 6-day work week during the general day shift (10 AM – 7 PM).