Job Summary:
The Customer Support Executive will be responsible for handling customer queries and complaints professionally through calls, emails, or chat. The role requires excellent communication skills, problem-solving ability, and a customer-first attitude to ensure customer satisfaction and retention.
Roles and Responsibilities:
Handle inbound and outbound calls, emails, or chats from customers.
Resolve customer queries, complaints, and issues promptly and professionally.
Provide accurate information about products, services, and company policies.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Required Skills and Qualifications:
Excellent verbal and written communication skills in English (additional languages are a plus).
Good listening and problem-solving abilities.
Ability to handle pressure and multitask effectively.
Positive attitude and willingness to learn.
Qualification: Graduate in any stream (Freshers can also apply).
Preferred Qualifications:
Prior experience in customer support or a similar role will be an added advantage.
Knowledge of Micro Office and basic email handling.
Ability to handle pressure and multitask effectively.
Positive attitude and willingness to learn.
Qualification: Graduate in any stream (Freshers can also apply).The candidate should be comfortable with Working Days during the Shift Type shift.