కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Dear Candidate,

As discussed, Please find below the job description for the role of Customer Service Associate with Vaco Binary Semantics and let us know if you are interested in the same position.

• Company Name: Vaco Binary Semantics LLP

• Work Location: Gurugram/Meerut

• Type: Permanent Job

• Shifts: Morning Shift

• Day's: 6 Days

• Designation- Customer Service Associate

Function Related Activities/Key Responsibilities

You will serve as the key account manager for the mapped accounts, serving as their primary point of contact for all inquiries and ensuring timely updates on service activations. Your role will involve acting as a liaison to address all their concerns within a 24-hour timeframe, including managing calls and emails. To qualify for this role, you must demonstrate proven experience in a similar field.

Core Responsibilities

● Handle end-to-end management of customer accounts.

● Establish and maintain strong relationships with customers.

● Act as the main point of contact for assigned customer accounts.

● Respond to incoming customer inquiries and resolve issues promptly.

● Make outbound calls to update customers on account information and address concerns.

● Identify and address customer concerns, resolving issues to the satisfaction of both

the customer and the company.

● Collaborate with internal teams to ensure timely resolution of customer problems.

● Stay informed about the company's products and services.

● Provide information to customers about product features, benefits, and usage.

● Maintain accurate and detailed records of customer interactions and transactions.

● Update customer account information as needed.

● Measure and monitor customer satisfaction levels.

● Implement strategies to enhance customer satisfaction and loyalty.

● Communicate effectively with customers, both verbally and in writing.

● Ensure clear and concise communication of account-related information.

● Open for a 6 day working model.

● Should be fluent in English & Hindi Language.

Qualification

● Proven experience in a customer service role, with a focus on account management and calling.

● Excellent communication and interpersonal skills.

● Ability to handle challenging situations with patience and professionalism.

● Strong problem-solving skills and attention to detail.

● Goal-oriented with a focus on achieving customer satisfaction targets.

● Ability to multitask and manage time effectively.

● Knowledge of the industry and products/services offered by the company.

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company's purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business

and ourselves.

Vaco is built on the principle that who you are is more important than what you do. Our team, and the companies we work with, are a group of outlaws and players who want more, who demand more and do what it takes to succeed. At Vaco, there’s nothing more important than relationships. Every voice is heard, from clients to candidates, consultants to employees—everyone is a stakeholder.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer

of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws

Find out more about VACO

www.vaco.com

www.vacobinary.in

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 5 years of experience.

కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ job గురించి మరింత

1. కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 1 - 5 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹15000 - ₹18000 నెలకుని మీరు ఆశించవచ్చు. ఇది మీరట్లో Full Time Job.
3. కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ jobకు 6 working days ఉంటాయి.
4. ఈ కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ jobకు కంపెనీలో ఉదాహరణకు, VACO BINARY SEMANTICSలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: VACO BINARY SEMANTICS వద్ద 50 కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ job Day Shift కలిగి ఉంది.