Location: Andheri east ( MIDC)
Type: Full-time (5 Days working )
Looking for an experienced ORM Executive to handle customer support via email & chat — with a focus on technical issue resolution in the ISP/Telecom domain.
Handle email and chat-based customer support
Diagnose & troubleshoot technical issues (ISP, Telecom, etc.)
Provide clear, step-by-step solutions to customers
Maintain accurate records of customer interactions
Collaborate with internal teams for complex issues
Ensure quick and quality responses (meeting SLAs)
Min. 6 month's experience in email/chat customer support
Strong in troubleshooting
Excellent written English communication
High attention to detail & professionalism
Bonus: Proficiency in Italian, French, German, Japanese, or Spanish