Handling Inquiries:
Answering customer questions about products, services, orders, billing, or company policies.
Problem Resolution:
Addressing and resolving customer complaints or concerns in a professional and timely manner.
Providing Support:
Assisting customers with various tasks like placing orders, refunds, exchanges, and technical troubleshooting.
Building Relationships:
Maintaining open communication with customers, understanding their needs, and building lasting relationships.
Record Keeping:
Accurately documenting customer interactions and transactions in the CRM system.
Sales and Upselling:
Identifying opportunities to upsell or cross-sell products and services.