Responsibilities:
1. Respond promptly and professionally to incoming calls, providing information and assistance as required.
2. Determine the purpose of each call and gather relevant information before transferring or addressing inquiries.
3. Manage and resolve customer complaints in a professional and timely manner, ensuring customer satisfaction.
4. Analyze client issues to determine root causes and identify potential solutions or escalations.
5. Greet and assist visitors in a courteous and welcoming manner, directing them to the appropriate person or department