Handle inbound and outbound customer queries via phone, email, and chat.
Troubleshoot transaction issues, account queries, and technical problems.
Educate users on Razorpay products, features, and best practices.
Escalate unresolved issues to relevant internal teams as required.
Maintain detailed records of customer interactions in the CRM system.
Ensure timely follow-ups and resolution within defined SLAs.
Provide feedback on common issues to help improve product and service quality.
- Attractive incentives based on performance
- Qualification : 12th Completion with experience is manadatory (or ) Any Graduates freshers can apply.
- Languages : Good English communication and Hindi is Manadaory
- 6 Days working and 1 Day Rotational fixed week off
- Gender : M/F applicable
- Age Limit : 18-30