Manage customer portfolio; build and maintain strong relationships.
Proactively understand customer needs and provide personalized support.
Resolve inquiries and complaints promptly; ensure high satisfaction.
Conduct business reviews to assess satisfaction and propose solutions.
Monitor customer satisfaction and implement retention strategies.
Address complex customer issues, collaborating with internal teams.
Identify upsell/cross-sell opportunities and support sales growth.
Analyze customer data for trends and business insights.
Maintain accurate CRM records and utilize the system for tracking.
Collaborate with cross-functional teams (Sales, Marketing, Support).
Communicate customer feedback to internal stakeholders.
Stay updated on industry trends and company products/services.