Handle inbound and outbound calls in a professional and courteous manner.
Respond to patient queries promptly and ensure proper resolution.
Schedule and confirm patient appointments and follow up for visits to the clinic.
Manage call logs, maintain accurate records, and update the CRM/system as required.
Generate leads through outbound calls and ensure timely follow-up for conversion.
Escalate unresolved queries to the concerned department for quick resolution.
Build positive relationships with patients to ensure satisfaction and retention.
Meet daily/weekly targets for calls, follow-ups, and lead generation.