Cogent E-Services Ltd is hiring for a customer service role.
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### **Job Description: Customer Service Representative**
**Company:** Cogent E-Services Ltd
**Location:** Thane West, Maharashtra
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**Responsibilities:**
* Handle inbound customer queries and provide accurate, timely, and professional assistance.
* Resolve customer issues and complaints with empathy and efficiency.
* Maintain a high level of product and service knowledge.
* Document all customer interactions and transactions accurately.
**Shift and Schedule:**
* This is a full-time position with a **rotational shift** schedule.
* The work week is **6 days**, with a single rotational week off.
**Candidate Criteria:**
* **Minimum Education:** Higher Secondary Certificate (HSC) pass out.
* **Communication Skills:** Excellent verbal and written communication skills in English and Hindi.
* **Knowledge:** Basic understanding of customer service principles and a customer-centric approach.
* **Availability:** Must be an **immediate joiner**.
**Fresher and experience both can apply.*
If you meet the criteria and are ready to start your career in customer service, call **8104501176** to apply.