We are looking for a Customer Care Executive to provide excellent support to healthcare professionals, distributors, and customers regarding pharmaceutical products. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction.
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates