Position: Tele collection executive(kannada)
Experience: fresher to 1+years of experience in Tele collection
Language preference: Kannada
Location: Mg road, Gurugram
Salary: 25,000-35,000 Per month.
•Must have good communication skills•
Roles & Responsibilities:
Contact customers regarding overdue payments and negotiate repayment terms to achieve collection targets.
Maintain accurate records of customer interactions, payment updates, and commitments.
Ensure all recovery efforts adhere to company policies and legal guidelines.
Address customer queries related to payments and escalate complex cases to the senior team when necessary.
Collaborate with field collection agents and update them on unresponsive accounts.
Identify high-priority accounts and take proactive steps to mitigate repayment risks.
Handle interactions with professionalism and empathy to maintain a positive customer experience while emphasizing repayment benefits