Make outbound calls to customers with overdue loans, EMIs, or credit card bills.
Remind customers about pending payments and convince them to make payments promptly.
Maintain detailed and accurate records of interactions and follow-ups.
Achieve daily, weekly, and monthly recovery targets.
Handle customer objections and ensure a positive customer experience.
Escalate unresolved issues to the concerned department.
Excellent communication skills in Hindi (mandatory) and English.
Strong negotiation and convincing skills.
Basic computer knowledge for updating CRM systems.
Patience and ability to handle pressure and rejection.