The Collection Caller is responsible for contacting customers with past-due accounts, negotiating payment arrangements, resolving billing issues, and ensuring timely recovery of outstanding balances. This role requires strong communication, professionalism, and adherence to compliance regulations
Key Responsibilities
Make outbound calls to customers with overdue accounts to secure payment or establish repayment plans.
Handle inbound calls related to payments, account status, or billing inquiries.
Review and update customer accounts with accurate notes, payment commitments, and call outcomes.
Negotiate payment schedules while maintaining positive customer relationships.
Follow company guidelines and regulatory requirements, including FDCPA and confidentiality standards.
Identify reasons for non-payment and work with customers to find solutions.
Process payments and verify transaction accuracy.