We are looking for a Collection Executive to join our team .The role offers ₹15500 - ₹21000 and involves managing customer calls, delivering outstanding performance related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage outgoing calls in a professional manner.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Give reminder call to customer to pay pending emi
NO Sales
Job Requirements:
The minimum qualification for this role is for 10th 12th and graduation and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working with rotational week during the Day shift.