Responsibilities:
· Manage a portfolio of assigned clients, building strong relationships and acting as their primary point of contact. Connect with them over a call on a weekly basis.
· Proactively identify client needs and provide solutions that exceed expectations.
· Ensure timely and accurate communication with clients, keeping them informed throughout the engagement process.
· Manage client service requests and resolve issues efficiently within the stipulated TAT.
· Track and report on key client service metrics, including customer satisfaction.
· Collaborate with internal teams (e.g., sales, operations) to ensure seamless client experience.
· Develop and maintain a deep understanding of Adler's Den's products and services.
· Develop and deliver compelling presentations, decks, and proposals to clients tailored to their specific needs and preferences
Qualifications:
· Bachelor's degree in Business Administration, Mass Communication, or a related field, preferred with events background
· Minimum 0 to 1 year of experience in client service or a similar customer-facing role.
· Excellent communication, interpersonal, and problem-solving skills.
· Excellent with presentations, decks & share cost sheets.
· Strong organisational and time management skills.
· Ability to prioritise multiple tasks and work effectively in a fast-paced environment.
· A passion for exceeding customer expectations.
· Proven track record of building and maintaining positive client relationships