Please find the JD for Quality Analyst/Audit
Candidate should be a good quality knowledge (Added advantage if he/ she has Quality experience).
ONLY CANDIDATES WITH THESE LANGUAGES SHOULD APPLY
Hindi, Odiya, Bengali, Assamese or Marathi (ALONG WITH HINDI & ENG)
Should be from Customer Service (priority) and/ or Sales experience in BPO
Should be familiar with RCA/ Cause & effect (Added advantage if worked or been part of any process improvement projects).
Should have experience on DSAT, CSAT.
Should have good knowledge on parameters (Fatal and Non-Fatal).
Should have good and effective verbal and written communication skill.
Should be outspoken, proactive and have ability to build consensus.
7. Notice period – Immediate joinee
8. Round- 3 to 4 rounds of interview.
9. Languages known: Odiya, Bengali, Assamese or Marathi.