We are looking for a taletellers executive to join our team SevenUnique Tech Solution Pvt Ltd. The role offers in-hand salary and involves managing customer calls, delivering outstanding customer service related to Industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Professionally manage incoming and outgoing calls.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is a specific combination of experience and education. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed.