We are seeking a detail-oriented and persuasive Tele Collection Executive to manage overdue payments from customers through telephone communication. The role involves following up with clients, maintaining records of outstanding dues, and ensuring timely collections while maintaining professionalism and customer relationships.
Key Responsibilities:
Contact customers via telephone to follow up on overdue accounts and remind them of outstanding payments.
Negotiate repayment plans and resolve billing issues in a professional manner.
Maintain accurate records of customer interactions, payment commitments, and collection progress.
Ensure timely collection of payments as per company policies and targets.
Escalate complex cases to senior management when necessary.
Provide excellent customer service while handling objections or disputes.
Achieve monthly/quarterly collection targets assigned by the company.
Comply with legal, regulatory, and company guidelines during collection activities.
Qualifications & Skills:
Minimum High School/Diploma; Bachelor’s degree preferred.
Prior experience in collections, telecalling, or customer service is an advantage.
Strong communication, negotiation, and persuasion skills.
Ability to work under pressure and meet targets.
Basic computer knowledge (MS Office, CRM tools).
Fluency in English and local language(s) is required.