Post: - Customer Support Executive
Location: - Salt Lake, Sector - V
Salary: - 16,300/- to 17,800/- (in hand Salary)
Skills: - Communication skills, Problem-solving, Time management, MS office (basic)
Experience: - Fresher
Gender: - both Male and female
Contact: - HR Sneha - 9230621343
Job Summary:
BPO refers to the practice of outsourcing specific business functions to third-party service providers. This allows companies to focus on their core operations while leveraging external expertise for non-core tasks. BPO jobs are prevalent in various sectors, including customer service, technical support, data management, and more.
Key Responsibilities
Customer Interaction: Handle inbound and outbound calls, respond to customer inquiries, and resolve issues effectively to ensure customer satisfaction.
Problem Solving: Listen to customer concerns, understand their needs, and provide appropriate solutions or escalate issues when necessary.
Data Management: Maintain accurate records of customer interactions, update databases, and manage service logs.
Performance Targets: Meet daily or monthly performance metrics, such as call duration and customer satisfaction scores.
Collaboration: Work closely with team members and other departments to ensure seamless service delivery and address any operational challenges.