● 5 to 7 years experience in customer experience
● Minimum 1 year of experience as Quality AM / 2 Years of experience as Quality Team Leader
● Strong people management and cross-functional leadership experience Competencies critical for this role
● Should be agile, self-starter and require minimum supervision
● Analytical , problem solving and good reasoning skills
● Data driven approach to solving problems & result oriented
● Proficient in MS office tools
● Good command over English and Hindi
● Great interpersonal skills in order to work with different stakeholder across the organization
● Ability to understand data and insights to drive key metrics
● Good Understanding of Quality methodology and metrics.
● Knowledge of Lean Six Sigma concepts and problem-solving techniques
● Customer service mindset