Key Responsibilities:
1. Meal Service & Customer Interaction
Ensure Timely Service: Deliver high-quality meals according to the daily menu and schedules.
Customer Engagement: Greet and assist employees, address their dietary preferences or concerns, and provide excellent customer service.
Maintain Cleanliness: Ensure all dining areas, food counters, and kitchens meet the hygiene standards set by Food Whisperer.
Assist in Meal Prep: Support kitchen staff during food preparation and ensure all meals are served correctly.
2. Technology Use & Operational Support
Food Ordering & App Interaction: Assist employees with placing orders via the app and ensure seamless operation through Food Whisperer’s digital platform.
Monitor & Track Inventory: Help monitor stock levels and assist in reporting any shortages or discrepancies using the company’s digital system.
Feedback Collection: Gather customer feedback through the platform to ensure satisfaction and report any issues to the Site Manager.
3. Quality Assurance & Compliance
Adhere to Safety Standards: Follow all food safety guidelines and report any potential hazards to supervisors.
Maintain Freshness & Quality: Ensure that food is served fresh, attractive, and at the correct temperature.
Support Audits: Assist in the implementation of internal audits for quality control and hygiene compliance.
4. Sustainability & Waste Management
Sustainable Practices: Support initiatives to reduce food waste and follow sustainability practices set by Food Whisperer.
Waste Disposal: Ensure proper disposal and recycling of food waste and packaging materials.
Required Skills & Qualifications:
Technical & Operational Skills
F&B Experience: Previous experience in food service, hospitality, or a corporate cafeteria setting is preferred.
Technology Savvy: Comfortable with mobile applications and digital systems used for food orders and service management.
Food Safety Knowledge: Understanding of food safety standards, health regulations, and hygiene practices.
Interpersonal Skills
Customer-Oriented: Strong communication skills and a friendly attitude towards employees and guests.
Teamwork: Ability to work efficiently in a team-oriented environment and take instructions from supervisors.
Problem-Solving: Ability to resolve issues and handle minor challenges as they arise.
Physical Requirements
Stamina: Ability to stand for long periods, move quickly, and handle busy meal service hours.
Adaptability: Ability to work in different environments and adjust to various tasks and responsibilities.