Job Description:
We are looking for a friendly and professional Guest Relations Executive to ensure a positive guest experience from arrival to departure. You will be responsible for greeting guests, handling inquiries and complaints, coordinating with other departments, and maintaining high service standards to ensure guest satisfaction.
Key Responsibilities:
Welcome and assist guests warmly.
Handle guest inquiries, requests, and complaints efficiently.
Coordinate with internal teams to ensure seamless service.
Maintain guest records and feedback.
Promote a positive brand image through excellent service.