Beverage preparation: Preparing and serving a wide variety of hot and cold beverages like espresso, cappuccino, lattes, and teas, often following specific recipes and techniques. This also involves understanding grind consistency, pressure, and heat, and customizing drinks to customer preferences and dietary requirements.
Customer service: Greeting customers warmly, taking orders accurately, answering questions about the menu, making recommendations, and creating an inviting and friendly experience. This often requires strong people skills and communication.
Equipment operation and maintenance: Safely and efficiently operating and maintaining coffee equipment, including espresso machines, grinders. This includes routine cleaning, troubleshooting breakdowns, performing preventive maintenance, and reporting malfunctions.
Cleanliness and organization: Maintaining a clean and organized workstation, coffee station, and public areas, adhering to health and safety standards, and regularly cleaning equipment and seating areas.