Key Responsibilities
· Debt Recovery:
Contacting debtors through calls or visits to retrieve outstanding payments and settle accounts.
· Negotiation:
Developing and negotiating payment plans and settlements with clients to recover funds efficiently.
· Internal Coordination:
Collaborating with internal departments, such as credit, sales, and service teams, to resolve account discrepancies and facilitate resolutions.
· Dispute Resolution:
Handling customer complaints and disputes in a professional and efficient manner.
Essential Skills
· Communication & Negotiation: Excellent interpersonal and persuasive skills to effectively communicate with clients and negotiate payment terms.
· Problem-Solving: The ability to analyze situations, identify root causes of delinquency, and develop effective solutions.
· Attention to Detail: Meticulous in maintaining accurate records and ensuring compliance with policies.
· Organization: The capacity to manage multiple delinquent accounts and tasks effectively.