Supervise and manage salon staff including stylists, beauticians, and front desk.
Ensure adherence to hygiene and safety standards.
Handle staff scheduling, training, and performance reviews.
Greet and attend to clients with a warm and professional approach.
Handle client bookings, complaints, and special requests.
Build client relationships to encourage repeat business.
Maintain daily/weekly/monthly sales and expense reports.
Manage inventory, billing, and vendor coordination.
Oversee POS (Point of Sale) operations and customer billing.
Assist with local promotions, customer loyalty programs, and social media activity.
Monitor and improve customer satisfaction metrics.
Provide suggestions to improve service offerings and revenue.