Key Responsibilities:
Reservation Management
● Maintain comprehensive knowledge of hotel products, guest room facilities, and services.
● Maximise room sales and revenue by prioritising up-selling opportunities.
● Explain discounts, special rates, and cancellation policies to callers.
● Ensure compliance with all hotel policies and procedures.
● Monitor room inventory and manage overbooking scenarios effectively.
● Manage and allocate room blocks for maintenance, special events, and VIP guests.
● Maintain confidentiality of guest information and sensitive data.
● Adhere to legal and regulatory requirements related to reservations and guest services.