Ø Receive and enter customers into the system.
Ø Coordinate with other departments such as warehouse, production and shipping to ensure timely and accurate order fulfillment.
Ø After receipt of all relevant document process further for order processing.
Ø Check all the PO before processing & mail to concern person regarding requirement of supporting documents and discrepancies, if any.
Ø Provide customer service and support throughout the order process.
Ø Track and report on order status to customers and management.
Ø Manage Inventory levels and ensure adequate stock to fulfill orders.
Ø Resolve any issues or problems that arise with orders.
Ø Maintaining accurate record of customer orders and shipping details.
Ø Communicating with vendors for product procurement and order processing.
Ø Preparing Agreements & other documents to process the PO
Ø To Up-load all the order in ZOHO for updating ZOHO Book. Keeping check on ZOHO book for updating of orders.
Ø Follow up for OA.
Ø Follow up for Pro-forma from vendor; send mail to accounts for further processing of payment.
Ø Follow up for shipment.
Ø Follow up for dispatches with logistics and inform engineer for installation.
Follow up for payments, sending hard copy of Invoice & Dc through courier to customers