Job Title: Salon Operations Manager (Back-End & Client Coordination)
Location: Malviya Nagar Delhi
Employment Type: Full-Time
Experience Required: Minimum 1.5- 2 years in operations/administrative or customer service roles
Job Summary:
We are looking for a highly organized and proactive Salon Operations Manager to oversee and manage daily backend operations of our salon. The ideal candidate will be responsible for handling client calls and messages, managing appointment schedules, performing data entry, filing, and providing end-to-end administrative support to ensure the smooth functioning of salon services.
Key Responsibilities:
Handle all incoming salon calls, messages, and WhatsApp queries professionally and promptly.
Schedule and manage client appointments, ensuring optimal time management for staff and customer satisfaction.
Maintain accurate records of appointments, client history, and feedback.
Perform data entry of daily reports, client details, inventory, and service records.
Manage filing systems (digital and physical) to ensure quick and secure access to necessary documents.
Assist with staff coordination, attendance tracking, and duty scheduling.
Support with backend operations such as stock ordering, billing checks, and coordination with vendors.
Generate daily/weekly/monthly reports as required by the management.
Implement and maintain standard operating procedures for office and salon processes.
Provide general administrative and managerial support to ensure efficient operations.
Requirements:
Proven experience in operations, administration, or customer service (experience in the salon/spa industry is a plus).
Excellent communication skills in English and Hindi.
Proficient in using MS Office, Excel, Google Sheets, and Instagram, Whatsapp Business.
Strong multi-tasking ability and attention to detail.
Good time management and ability to handle pressure in a fast-paced environment.
Problem-solving attitude with a client-first approach.
Well-groomed and professional demeanor.
Benefits:
Opportunity to grow within a reputed salon brand
Friendly and supportive work environment