Job Title: Operations Manager
Industry: JB Tours and Travel Agency
Location: Sandhurst Road, Mumbai.
CTC: ₹25,000 – ₹35,000 per month (based on experience and performance)
We are seeking a proactive and experienced Operations Manager to oversee and manage the daily operations of our Tours and Travel agency. The ideal candidate will have hands-on experience in ticketing sales (GDS & LCC), holiday packages, client coordination, and team supervision. A strong focus on communication, punctuality, and customer satisfaction is essential.
Manage and supervise the daily operations of ticketing, bookings, and holiday package sales.
Handle bookings for GDS systems (1-3 years’ experience required) and Low-Cost Carriers (e.g., Indigo, Akasa, SpiceJet, etc.).
Oversee and ensure timely ticketing, amendments, and cancellations as per client requirements.
Meet and interact with clients for custom travel planning and support.
Supervise and guide the operations team to meet business targets and service levels.
Monitor and manage vendor and client accounts; basic knowledge of accounts is essential.
Maintain communication with airlines, hotels, and travel partners for smooth operations.
Ensure accurate documentation and timely invoicing.
Be available to handle urgent matters even after office hours if needed.
Minimum 1–3 years of experience in ticketing and travel operations, with expertise in GDS (e.g., Amadeus, Galileo).
Strong knowledge of Low-Cost Carriers (LCCs) operations and fare structures.
Excellent communication and interpersonal skills.
Ability to multitask, manage pressure, and handle operational issues independently.
Punctual, organized, and detail-oriented.
Basic proficiency in accounting or billing related to travel bookings.
Leadership qualities to manage and supervise employees effectively.
Flexible availability, including outside regular office hours when required.
Diploma or Degree in Travel and Tourism or Hospitality.
Certification in GDS systems is a plus.
Familiarity with holiday package creation and customization.
To Apply:
Send your updated resume to this number.