Core Responsibilities
Operational Oversight
Manage and oversee the insurance operations team (underwriting, claims, policy administration, customer service, etc.).
Ensure smooth execution of insurance processes, from policy issuance to claims settlement.
Process Improvement
Analyze workflows and implement efficiency improvements.
Streamline operations to reduce turnaround time and operational costs.
Compliance & Risk Management
Ensure adherence to regulatory requirements (IRDAI in India, NAIC in the US, etc.).
Monitor risk exposure and implement mitigation strategies.
Team Leadership & Development
Lead, train, and mentor operations staff.
Set performance goals and conduct regular appraisals.