Company Name: Time and Motion
Position Title: Operations Executive
Reporting To: Operations Supervisor
Location: Saket, New Delhi
The Operations Executive is responsible for the execution of global limousine operations on a daily basis, ensuring all processes are completed efficiently and according to client expectations. The role includes managing quotations, reservations, dispatching, live tracking of services, and coordination with both accounts payables and receivables.
Assist walk-in and corporate clients with inquiries and rate quotations.
Source and coordinate with vendors/suppliers to obtain the best rates with applicable margins.
Ensure all customer quote requests are addressed promptly.
Follow up on sent quotes to secure bookings and negotiate where necessary to match competitor prices.
Convert approved quotes into system bookings with accurate details.
Input direct bookings from clients with rate cards into the system, ensuring accurate pricing.
Collect payments from walk-in clients via payment links or credit cards, and confirm payments before service confirmation.
Coordinate with suppliers for service bookings and secure confirmations prior to client notification.
Obtain and communicate chauffeur details to clients one day before the service.
Update system and suppliers on any booking modifications.
Ensure only confirmed bookings are left in the system for dispatch and service tracking.
Perform live tracking of same-day services (chauffeur en route, on-site, passenger on board, service completed).
Communicate any service deviations to suppliers and clients and request incident reports where necessary.
Update system and inform clients of any additional charges incurred during service.
Ensure all daily services are tracked and completed.
Assist Payables team with reconciliation of suppliers’ Statements of Account (SOA) with reservation system.
Maintain and update credit card monitoring sheet for supplier payments.
Maintain Ebury tracking sheet for wire transfer payments and verify invoice accuracy before submission.
Finalize service charges post-completion for client invoicing.
Resolve cost discrepancies with suppliers prior to invoicing.
Collect required client documentation (LPOs, XOs, GOPs, vouchers) to avoid payment issues.
Assist with dispute resolution and charge rectification in coordination with the Accounts Receivables team.
Search and evaluate potential global suppliers for compliance with operational standards and terms.
Client Rate Cards: Initially managed by Operations Supervisor, later to be transitioned to Sales team.
Service Irregularities: Major deviations to be escalated and resolved by Operations Supervisor.
Staff-Related Matters: Managed by Operations Supervisor.
Bachelor’s Degree (minimum requirement)
Minimum of 2 years of experience in a similar or related industry.
Proficient in Microsoft Office applications
Strong attention to detail
Effective customer service and communication skills
Quick learner and adaptable
Strong organizational and multi-tasking abilities
Teamwork
Responsibility
Decision-Making
Communication
Trustworthiness & Ethics
Commercial Awareness
Results Orientation
Problem Solving
Organizational Skills