Key Responsibilities:
Prepare and circulate Morning DSR (Daily Service Report) for all service engineers.
Coordinate daily service schedules and create tickets for the next day's tasks.
Handle client calls related to complaints, service requests, and installations.
Log and resolve client complaints through timely follow-up and coordination.
Prepare and maintain service and installation reports submitted by engineers.
Receive and log installation requests from clients.
Collect daily updates from engineers at both field and office locations.
Assist in planning and scheduling the next day’s visits for service engineers.
Maintain an organized record of all daily service activities, including:
Work completed
Service/Installation status
Company Name
Payments (Received and Pending)
Pending Work and Reason for Delay
Generate challans for completed jobs and hand them over to the Store Department before the set deadline.
Maintain filing systems (digital and physical) for all service-related documents.
Key Skills & Competencies:
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Proficiency in MS Office (Excel, Word, Outlook)
Ability to manage multiple tasks efficiently
A customer-centric and problem-solving attitude
Polite and professional demeanor