We are looking for a dynamic and customer-focused Shop and Customer Manager to oversee the daily operations of our retail store and ensure an outstanding customer experience. The ideal candidate will be responsible for staff supervision, inventory control, store presentation, and building strong relationships with customers to boost loyalty and sales.
Oversee the day-to-day operations of the shop.
Ensure the store is clean, well-organized, and visually appealing.
Manage stock levels and order new stock when necessary.
Monitor product display and ensure pricing is accurate and up to date.
Handle store opening and closing procedures.
Maintain safety and security procedures.
Greet and assist customers in a friendly and professional manner.
Address customer complaints, returns, and feedback promptly.
Build long-term relationships with customers to encourage repeat business.
Implement strategies to improve customer satisfaction and retention.
Handle customer queries via phone, email, or social media (if applicable).