Job Title: Office Manager & Sales Associate
Job Summary:
We are seeking a highly organized and customer-focused Office Executive to join our dynamic team in a stone wall cladding showroom. This role is a combination of administrative management and sales, ensuring smooth day-to-day operations while actively engaging with clients to drive sales. The ideal candidate will have a strong background in office administration, excellent customer service skills, and experience in sales—preferably within the stone, tile, or construction industry in India.
Key Responsibilities:
Office Management Duties:
Oversee daily showroom operations, ensuring a clean, organized, and welcoming environment.
Manage administrative tasks, including scheduling, invoicing, and maintaining records.
Handle correspondence via phone, email, and in-person inquiries.
Coordinate ordering and tracking project status and deliveries.
Maintain financial records, process payments, and assist with basic bookkeeping tasks.
Liaise factory and logistics providers to ensure timely deliveries.
Implement and oversee office policies and procedures to enhance efficiency.
Ensure compliance with local business regulations and tax requirements in India.
Schedule meetings and booking for the management as required.
Research and negotiate with various vendors based on the requirement posed by the management.
Consultation & Customer Service Duties:
Greet and assist customers in selecting products that meet their project needs.
Provide detailed product information, including material types, finishes, and applications.
Prepare and present quotes, process orders, and follow up with clients.
Develop and maintain relationships with walk-in clients.
Assist with online inquiries and social media engagement to generate leads.
Be able to make cold calls as required in most professional manner.
Stay up to date with industry trends and new product offerings, including Indian and imported stone varieties.
Assist in showroom displays, ensuring samples and presentations are appealing and up to date.
Meet and exceed sales targets by providing excellent service and product knowledge.
Qualifications & Skills:
Good command of English, Hindi and Gujarati
Previous experience in office management, sales, or customer service (experience in stone, tile, or construction industry preferred).
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills in English and regional languages.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Familiarity with Indian market trends in stone and tile.
Ability to work independently and as part of a team.
Sales-driven mindset with a passion for interior design and home improvement.
Basic understanding of inventory management and bookkeeping.
Ability to lift product samples and assist with minor showroom maintenance.