ఆఫీస్ అసిస్టెంట్

We are looking Service Line Executive (SLE) for Indore location.

Experience : 3 to 7 years

Education : any degree or Master's

The interview will be held at Mechanical Nagar, but the job location is Rajiv Gandhi Circle, Chouraha

Skills: patient counselling, counselling, patient care coordinator, computer skills, Guest relation executive.

Key Responsibilities:

Ensures all SoP’s are adhered to and we provide “Care like no Other”

Every customer has a warm & caring experience aligned with the Service Experience Plan.

Ä Customer Journey:

- Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations.

- Converts the prospectives into lifelong customers.

- Provides relevant information – Facility tour | procedure | medical management | financials - transparently to build the relationship.

- Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation.

- Based on the customer profile, up-sell and cross sell.

- If financial assistance required, coordinate with concerned authority.

- Deposit details & payment terms to be clarified to the patient.

- Counsel on do’s and don’ts.

- Follow up with customers who have not come back for booking.

- Follow up calls for: upcoming EDD; delivery package; bed booking.

- Organize Events end to end : Maternity Photo shoot; baby shower.

- Follow up to ensure attendance for complimentary classes.

- Keep the Management updated regarding all feedback , service gaps , customer perception of our products, packages, offers.

- Own any issues the customer may encounter & ensure prompt recovery by respective team.

- Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.

- Track CRM leads.

- Maintains productivity data as per schedule –  per doctor EDD tracker; monthly delivery tracker;

- Accurately update patient conversions sources  - referral channels, Marketing Initiatives

- Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus.

- Be alert and identify source markets and corporate references.

- To be constantly updated on competition activity - rates, products , discounts. 

- If patient has rates of other hospitals, seek information.

- Participate in all activities scheduled by Corporate – meetings, performance reviews, trainings, assessments.

- Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored.

Ä Consultant Management :

- Keep Consultants informed regarding their confirmed referral appointments.

- Keep the doctors (treating and referral) informed about the ongoing status of the patient.

- Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice.

- Maintain a cordial and professional relationship with Consultants.

Ä  Responsible for Outstanding Service Experience Delivery:

-   Ensures personal grooming as per standard; maintain discipline and decorum.

-   Contributes to implementation of the Service Vision

-   Ensures team delivers care like no other ~ coordinates with support service departments to ensure customers are comfortable and services are as per standard.

- Manage the feedback system : maintain scores for Google review; NPS & Customer satisfaction.

Regards,

Motherhood HR

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 3 - 6 years of experience.

ఆఫీస్ అసిస్టెంట్ job గురించి మరింత

1. ఆఫీస్ అసిస్టెంట్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 3 - 6 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹20000 - ₹35000 నెలకుని మీరు ఆశించవచ్చు. ఇది ఇండోర్లో Full Time Job.
3. ఆఫీస్ అసిస్టెంట్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ ఆఫీస్ అసిస్టెంట్ jobకు 6 working days ఉంటాయి.
4. ఈ ఆఫీస్ అసిస్టెంట్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ ఆఫీస్ అసిస్టెంట్ jobకు కంపెనీలో ఉదాహరణకు, RHEA HEALTH CARE PRIVATE LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ ఆఫీస్ అసిస్టెంట్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: RHEA HEALTH CARE PRIVATE LIMITED వద్ద 3 ఆఫీస్ అసిస్టెంట్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ ఆఫీస్ అసిస్టెంట్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ ఆఫీస్ అసిస్టెంట్ jobకు 09:00 सुबह - 06:00 शाम టైమింగ్ ఉంటుంది.