Employment Type: Full-Time
We are looking for a detail-oriented and experienced MIS Executive with a background in the BPO industry. The ideal candidate should be proficient in Advanced Excel, including all major formulas, and capable of managing and analyzing operational data to support business decisions.
Prepare daily, weekly, and monthly MIS reports for operations and management
Analyze large datasets to identify trends, variances, and performance metrics
Automate reports using Excel tools like Pivot Tables, VLOOKUP, HLOOKUP, INDEX-MATCH, IF, SUMIFS, COUNTIFS, and Macros
Maintain dashboards and trackers for process performance and SLAs
Coordinate with operations and support teams to gather and validate data
Ensure accuracy and timeliness of all reports and data submissions
Assist in audit and compliance reporting as required
Graduate in any discipline (Commerce/IT preferred)
Minimum 3–6 years of MIS experience in the BPO industry
Strong command of Advanced Excel and all major formulas
Knowledge of Google Sheets, PowerPoint, and basic SQL is a plus
Excellent analytical and problem-solving skills
Ability to work independently and meet tight deadlines
Good communication and coordination skills
Competitive salary based on experience
Performance-based incentives
Professional work environment with growth opportunities
Timings: 9:30 AM – 6:30 PM
Week-Offs: Rotational or fixed, as per process requirement