Design professional and visually appealing presentations using Canva for internal and external stakeholders.
Handle online application processes including data entry, submission, tracking, and status updates across various platforms.
Act as the first point of contact for client escalations, addressing concerns promptly and escalating complex issues to relevant teams.
Maintain accurate records of client issues and resolution status.
Coordinate with internal departments to ensure timely response and closure of escalated matters.
Prepare reports and summaries related to operations and client interactions.
Perform general administrative and operational support tasks including scheduling, document management, and updating internal systems.
Ensure compliance with internal processes and service-level standards.