Manage and maintain Zoho CRM system for leads, contacts, and customer information.
Automate workflows, campaigns, and reports within Zoho CRM.
Coordinate with the sales and marketing teams to ensure smooth lead management.
Track customer interactions and follow up on leads to enhance conversion rates.
Generate daily/weekly reports on sales pipeline and CRM performance.
Handle data imports, exports, and integrations with other tools (Zoho Mail, Zoho Campaigns, etc.).
Train team members on CRM usage and best practices.
Assist in improving customer experience through CRM analytics and feedback loops.