We have opening for Business Operations Executive at Navi Mumbai. Kindly review the details mentioned below.
Prepare and deliver daily reports on key performance metrics.
Coordinate with agents, designers, and vendors for product sampling, campaign execution.
Manage campaign calendars, social media scheduling, notifications, banners.
Utilize lead management tools to track conversions and address escalations.
Collaborate with FOS teams to ensure smooth day-to-day operations.
Prepare and review performance reports for management evaluation.
Manually process orders when necessary and ensure timely lead assignment and follow-up.
CRM & Customer Support.
Work closely with the CRM team to resolve issues and ensure smooth service delivery.
Assist agents with customer queries and handle escalations efficiently.