బిజినెస్ ఆపరేషన్స్ మేనేజర్

Job Summary:

We are seeking a highly organized and results-driven Head of Operations to oversee and

lead the PAN India operations of our Verification Agency, serving both public and private

sector Banks. This role requires a leader who can ensure on-time and high-quality field

verifications, optimize turnaround times (TAT), and maintain strong relationships with

clients. The ideal candidate will be responsible for streamlining field operations, maintaining

service quality, submitting timely reports to clients, and driving operational excellence across

all locations.

Key Responsibilities:

Operations Management

 Manage end-to-end field verification operations across all locations in India.

 Ensure timely submission of accurate and high-quality verification reports to clients.

 Monitor and maintain TAT as per client SLAs for each type of verification.

 Instruct Location Heads / Managers to make sure verifications are conducted and

completed on time.

Client Management

 Act as the key operational point of contact for public and private banking clients.

 Ensure client expectations are consistently met or exceeded.

 Address and resolve operational escalations professionally.

 Identify opportunities to grow business from existing clients through service

improvements and upselling.

Quality Control

 Oversee the quality check process to ensure all reports sent to clients meet defined

standards.

 Implement and monitor QC SOPs for all types of verifications.

 Review QC reports along with the analyst & Managers and initiate corrective and

preventive actions where required.

Team & Stakeholder Coordination

 Liaise with location heads, city managers, and regional teams to ensure operational

alignment and smooth functioning.

 Conduct daily/weekly review meetings with managers and location heads to track

performance, field challenges, and productivity.

 Gather and analyze reports from various regions to present actionable insights to

leadership.

Strategic Planning & Process Improvement

 Develop strategies to continuously improve TAT, field efficiency, and quality.

 Design and implement SOPs to standardize operations across the country.

 Use data and feedback to identify operational bottlenecks and eliminate inefficiencies.

 Collaborate with technology teams to implement tools or platforms that enhance

operations.

Key Requirements:

 Bachelor’s degree (Graduate in any field; preference for Business, Operations, or

related discipline). MBA is an advantage.

 8+ years of experience in operations management, preferably in verification, BFSI

support services, or field operations.

 Strong understanding of field verification processes, especially in banking.

 Experience handling PAN India operations and multi-location team management.

 Proven track record in managing SLAs, TATs, and client delivery.

 Excellent leadership, communication, and problem-solving skills.

 Proficiency in Excel, MIS reporting, and using CRM/operations platforms.

Key Performance Indicators (KPIs):

 Average Turnaround Time (TAT)

 % of Reports Delivered on Time

 Quality Score of Reports

 Client Satisfaction/Feedback

 Number of Operational Escalations

 Operational Cost Efficiency

 Team Productivity Metrics

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 1 - 6+ years Experience.

బిజినెస్ ఆపరేషన్స్ మేనేజర్ job గురించి మరింత

1. బిజినెస్ ఆపరేషన్స్ మేనేజర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి అన్ని విద్యాస్థాయిలు మరియు అంతకంటే ఎక్కువ 1 - 6+ years Experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹15000 - ₹55000 నెలకుని మీరు ఆశించవచ్చు. ఇది ముంబైలో Full Time Job.
3. బిజినెస్ ఆపరేషన్స్ మేనేజర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ బిజినెస్ ఆపరేషన్స్ మేనేజర్ jobకు 6 working days ఉంటాయి.
4. ఈ బిజినెస్ ఆపరేషన్స్ మేనేజర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ బిజినెస్ ఆపరేషన్స్ మేనేజర్ jobకు కంపెనీలో ఉదాహరణకు, Kayra Consultancy And Multiservicesలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ బిజినెస్ ఆపరేషన్స్ మేనేజర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Kayra Consultancy And Multiservices వద్ద 2 బిజినెస్ ఆపరేషన్స్ మేనేజర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ బిజినెస్ ఆపరేషన్స్ మేనేజర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ బిజినెస్ ఆపరేషన్స్ మేనేజర్ jobకు 10:00 AM - 07:00 PM టైమింగ్ ఉంటుంది.