Job Title: Centre Manager / Facility Manager
Location: Gurugram
Department: Operations / Centre Management
Reports To: Manager – CRM/Operations
Job Summary:
We are looking for a dynamic and customer-focused Centre Manager / Facility Manager to lead operations at our co working space. As the Point of Contact (POC), you will be the face of the center ensuring seamless day-to-day functioning, top-tier member experience, facility upkeep, and vendor coordination. This role is ideal for someone who thrives in a fast-paced, community-driven environment and has a strong sense of ownership.
Key Responsibilities:
Centre Operations:
Ensure smooth functioning of daily operations, from opening to closing.
Oversee cleanliness, workspace readiness, utilities, and ambiance across shared and private areas.
Maintain all office infrastructure including internet, HVAC, lighting, and IT support.
Member Experience:
Serve as the primary POC for members, clients, and visitors—ensuring a warm, responsive, and solution-oriented approach.
Resolve member queries, grievances, or escalations with empathy and speed.
Ensure community events, on boarding, and engagement initiatives are supported operationally.
Vendor & Maintenance Management:
Coordinate with vendors for housekeeping, security, IT, and pantry services.
Manage AMC schedules, repairs, preventive maintenance, and compliance checks.
Track and manage consumables, inventory, and center assets.
Reporting & Coordination:
Prepare daily/weekly reports on occupancy, footfall, facility status, issues, and budgets.
Collaborate with central operations, IT, marketing, and finance teams for seamless communication.
Safety & Compliance:
Ensure the center complies with health, safety, and legal regulations (fire drills, exit plans, hygiene).
Maintain visitor logs, access control systems, and CCTV surveillance as per policy.
Qualifications:
Bachelor’s degree in any field.
2–5 years’ experience managing operations in a co working space (facility background), hospitality setup or premium commercial property.
Excellent verbal and email writing communication skills.
Strong interpersonal, problem-solving, and organizational abilities.
Comfortable using tools like FMS, CRMs, visitor management systems and MS Office.
Bonus Points:
Experience in Co-working space as Facility/Centre Managers or POC’s
Passion for building vibrant, member-centric communities.
Experience managing multi-tenant or high-traffic locations.
Budget: 35 - 40K per month or as per last drawn.